In most cases, the reservation guarantees a vehicle category (economy, compact, SUV, etc.), not an exact model. Companies group their fleets by category, so you will receive the reserved model or a similar one within the same group.

It's always better to book in advance. These are the reasons:

Better prices — online rates typically include collision and third-party damage insurance, making them more economical than counter rates even with coverage added.

Guaranteed availability — companies prioritize those who booked. Arriving without a reservation, especially during high season, may leave you without options.

Prices increase over time — companies adjust their rates daily based on availability. As the date gets closer, fewer cars remain and the price is higher.

No. RentingCarz is a booking platform that connects customers with different rental companies worldwide.

The vehicle is delivered directly by the selected rental company at the time of pickup.

In exceptional cases:

- The rental company must offer a similar or superior alternative

- If not possible, a solution or refund is managed with RentingCarz

Driver's license — physical and valid, with at least 12 months since issue. Digital versions are not accepted. If it is not in the Latin alphabet, you will also need an International Driving Permit.

Physical credit card in the driver's name, with the same name embossed on the card (must be valid for at least 12 months and have sufficient available credit). Debit cards, virtual cards, and cards with digital security codes are not accepted.

Valid identification document for local rentals. For international rentals, a passport is required.

International Driving Permit (IDP) for rentals in Asia, Europe and Africa, as well as in the U.S. states of Georgia, South Carolina and North Carolina. This applies to countries whose driver's license uses a non-Latin alphabet.

Minimum age to rent: Drivers under 25 may be subject to restrictions and additional charges. Contact us via chat before making your reservation.

Security deposit: The rental company will place a hold or charge a security deposit on your credit card. This deposit will be refunded at the end of the rental, provided no additional services were added. The amount varies by destination. If you have any questions, our online chat team will be happy to help.

The minimum rental age is 20 years old in most destinations.

Drivers under 25 may be subject to restrictions and additional charges depending on the destination and rental company. In the U.S., the fee is approximately USD 25 per day, although some companies offer promotions that reduce this amount.

25 years or older do not have additional fees for age.

It depends on your destination:

United States: Not required, except in the states of Georgia, North Carolina, and South Carolina.

Europe: Required if your driver's license is not written in English or in the language of the country where you are renting.

Asia and Africa: Required in all destinations.

For any other destination, please consult our chat before traveling.

The credit card is required to pick up the car at the counter. It must meet these conditions:

Physical — virtual cards or cards with digital security code are not accepted.

In the name of the driver listed on the reservation, with the name printed in relief on the card.

Minimum validity of 12 months from the rental date.

Sufficient available credit to cover the rental charges and the security deposit required by the rental company.

Debit cards are not accepted as a guarantee at pickup, although they may be used to prepay for your reservation on our website.

Yes, as long as you are at least 20 years old. However, drivers under 25 may be subject to:

Additional fees for young drivers, which vary by destination and rental company.

Restrictions on certain vehicle categories.

Additional requirements according to the rental country.

We recommend consulting with our chat before booking to learn the exact conditions for your destination and avoid surprises at the counter.

Yes.

Rental companies require a physical credit card with the primary driver's name embossed for the security deposit.

Only cards issued by traditional banking institutions are accepted.

It is the lowest rate available in the market. Rental companies offer special discounts when they have high vehicle availability, and we pass those savings on to you directly.

Only available with prepayment and is non-refundable.

The rental company is confirmed once the reservation is completed.

We guarantee that the rental will be with one of our trusted and accredited partners.

Both options are guaranteed at the time of booking, but prepayment has clear advantages:

Lower rates — prepaid prices are typically more economical than counter rates.

Faster process when picking up the car at destination.

Better budget control — you know exactly how much you will pay before traveling.

It frees up your card's limit for other expenses during the trip."

You have 2 options:

Pay now (prepaid) — Pay on our site with a credit or debit card at the time of booking. It is the most economical option and speeds up the process when picking up the car.

Pay at the counter — With your credit card when picking up the car with the rental company.

Remember that when picking up the car you must present a credit card

We offer a best price guarantee: if you find the same car, from the same company and with the same rate at a lower price on another site, we will refund you the difference.

Yes. Select your currency from the menu at the top of our website before completing the reservation. Keep in mind that special conditions may apply depending on the country.

We recommend choosing a rate that includes collision protection and third-party damage insurance. Hiring them separately at the counter costs significantly more, and having them included from the reservation gives you peace of mind in case of any unexpected events.

Our recommendation is the Full Protection rate, which includes collision protection, theft protection, third-party damage insurance and an additional driver. If you want the most complete experience without worries, the All-Inclusive rate also includes GPS and fuel.

You can use a debit card to prepay your reservation on our website, but it is not accepted at the counter as a guarantee when picking up the car.

To pick up the vehicle, the rental company will always require a physical and valid credit card in the name of the driver, with sufficient available credit to cover the security deposit.

When picking up the car, the rental company holds an amount on your credit card as a guarantee. This deposit covers possible additional charges such as fines, fuel, damages, or late return.It's a temporary hold that blocks a portion of your card's available credit.

It's released once the car is returned without pending charges. The timeframe varies depending on the company and the issuing bank of your card, but generally takes between 7 and 30 business days.

The amount varies depending on the destination, company, and vehicle category.

It can occur for several reasons — insufficient balance, incorrect data, or a bank restriction. The reservation is not confirmed until the payment is successful, so we recommend trying again as soon as possible to secure availability and the rate.

Yes. Reach out to us via chat or WhatsApp, and we will take care of it. You can cancel free of charge as long as you do so more than 48 hours before the pickup time. For example, if your pickup is on April 10 at 3:00 p.m., you must cancel by April 8 at 3:00 p.m. Cancellations made after this time may result in a penalty charge from the rental company. Please note that processing fees may apply if you request a refund to your card.

Yes. Contact us via chat or WhatsApp to arrange it. There is no penalty if you do so more than 48 hours before the car pick-up time.

Please note that any change in dates, category, or pick-up location is subject to availability and may result in a price difference compared to your original reservation.

It depends on how you'd like to receive your refund:

Credit for a future reservation — at no additional cost.

Refund to your card — a 20% fee applies for transaction processing costs.

In both cases, the cancellation must be made with more than 48 hours of advance notice before the car pickup time. Reservations with PROMO rate do not qualify for refunds under any circumstances.

It's when a customer doesn't show up to pick up the vehicle at the confirmed date and time.

This can result in: Total loss of the payment

Yes. Baby seats are available at the counter of most rental companies, and it's not necessary to book them in advance.

Request it directly from the agent when picking up the car. The cost varies depending on the company and destination.

Yes, but they must be registered as an additional driver in the rental contract. Some rates already include this without extra cost — you can verify this in our search engine at the time of booking.

If you need to add a driver when picking up the car, let the agent know at the counter.

We work with RentalCover, a company that offers protection solutions for our customers. RentalCover has an excellent reputation in the industry and is among the most highly rated companies in its category on review sites like Trustpilot. Additionally, it has received multiple awards and recognition in different markets for the quality of its services.

You can add it at two points:

During booking — when selecting your rate, before paying.

After confirming the reservation — as long as the rate you booked allows it.

Check your spam, junk, or promotions folders.

If you have multiple email addresses, make sure to check all of them.

If there was an error when entering your email address, we will contact RentalCover to ensure you can receive your purchase confirmation. Resolving this issue may take a couple of days.

To help you, we will need the following information:

• Updated email address.
• Full name you registered when making the purchase.
• Phone number.
• Date, time and time zone when you made the purchase.

Visit rentalcover.com/claim to start the process.

If you have any other questions, visit rentalcover.com/help

RentalCover does not always offer phone support. If this service is available, you'll be able to see it once you activate your account.

After activating your account, you will also have access to the exclusive RentalCover Help Center for our customers.

In the event of an accident or damage during the rental, the customer must pay the corresponding costs directly to the rental company, including the deductible. Afterward, they can request a refund from RentalCover, provided the incident is covered by the purchased policy.

For the claim to be evaluated, it is necessary to submit all receipts and payment vouchers. Once the claim is approved, RentalCover will send a confirmation via email and process the refund within 3 to 5 business days after receiving the customer's banking information.

Customers can request the cancellation of this service up to 2 hours after the scheduled pickup time of the vehicle. Once this period has elapsed, the service will not be refundable and there will be no room for reimbursement of the paid amount.

No. RentalCover is an independent protection and does not replace the coverages offered by the rental company. For this reason, at the time of picking up the vehicle, the company may offer or request the enrollment in their own protections, according to their internal policies.

While the company's protections may reduce the deductible or required deposit, RentalCover operates through reimbursement. This means that if charges are generated covered by the policy (including the deductible), the customer will have to pay them initially to the rental company and subsequently can request a refund from RentalCover, subject to the terms and conditions of the contracted coverage.

No, generally it is not mandatory to purchase the rental company's protection, as long as you meet their requirements. However, if you decide not to acquire them, you may have to leave a higher security deposit and initially assume any charges for damages or incidents.

Rental companies often offer additional coverage for specific items, such as tires, glass, keys, roadside assistance, and other items not always included in basic coverage. If you have RentalCover protection, expenses covered by your policy can be claimed afterward through the refund process, subject to its terms and conditions. The decision to purchase or not these additional coverages is up to the customer.

The return time is the one specified in your reservation. Returning the car after the scheduled return time may result in additional charges from the rental company, even if the delay is just a few minutes.

Some companies offer a grace period of up to 20 minutes, but not all of them do.

To help avoid unexpected charges, we recommend planning to arrive at the rental location a few minutes before your scheduled return time, so you can complete the return process on time.

Contact us via chat, WhatsApp or email and we will review the best option for you. In some cases, it is better to modify the current reservation, but in others it may be more economical to return the car and make a new reservation.

We recommend contacting us before agreeing to extend the rental directly with the company at the counter, as rates can be significantly higher.

In some destinations it is possible, but it requires prior authorization from the rental company. Doing so without permission can void your insurance and leave you without coverage in case of any incident.

Contact us by chat or WhatsApp before booking to confirm if it is available for your destination and how to include it correctly.

You can contact RentingCarz for assistance and tracking.

Yes. The entire process of searching, selecting, and paying is done directly on our site. The confirmation of your booking will be sent to you via email from RentingCarz.

Yes. You can book both services on RentingCarz independently and manage everything from a single platform.

Credit or debit card at the time of booking.

The displayed price includes applicable taxes and fees according to the destination. However, some countries or cities may charge tourist taxes or local fees directly at the hotel upon check-in — these charges are independent of RentingCarz and vary by property and destination.

Yes. The cancellation policy depends on the property you booked and is clearly indicated before confirming the booking.

With free cancellation — you can cancel without cost within the indicated period.

With penalty — you can cancel but a partial or total charge will be applied according to the property's conditions.

We recommend reviewing this policy before booking. To manage a cancellation, contact us via chat or WhatsApp.